As a marketplace, Onkarcraft runs a very comprehensive Buyer Protection program, so that buyer is 100% protected and experiences trust and comfort for online shopping. At Onkarcraft, trust is the foremost thing for each transaction. To extend this trust to buyers, we offer Buyer Protection, which is based on trust pillars.
We assure you that all the products you buy from our website are brand new, and are being sold by well reputed and honorable merchants at the best prices possible. Of course, we also offer all the warranties, guarantees as entailed by the product, all this at a great price and with the best customer service in the industry.
At Onkarcraft, we believe that customer satisfaction is key- therefore we stand behind all merchandise bought at our site. We will replace any order within 5 days of delivery, with paid return shipping if you receive a product which is not as per the specifications ordered by you- Wrong Quantity , Missing Parts / Accessories, Defective, Dead On Arrival, Damaged, or Significantly different from the description given on the site.
However do make sure that the merchandise has not been used / worn or altered / tampered with, as well as is accompanied by its original price tag and packing slip. Please contact our customer support, so we can help facilitate your return. In case of pre-shipment delays, Onkarcraft also offers you choice to cancel an order prior to its shipment by contacting us at Customer Support. Our Band of Trust define who we are and we promise the best online shopping experience to our customers.