Thank you for visiting our FAQ page. If you would like to add a question to the FAQ page please send us an email at support@onkarcraft.com.

What are the delivery charges for orders from the Online Shop?
Onkarcraft offers free shipping service.
Does Onkarcraft ship internationally?
Onkarcraft provides products for delivery within India only..
Which payment methods are accepted in the Online Shop?
We accept payment by Debit Card / Credit Card / Netbanking. Right now we do not dispatch orders for cash-on-delivery (COD).
How long will delivery take?
It will take almost 4 or 5 days. Please note that there may be delays on rare occasions or in remote areas.
How secure is shopping in the Online Shop? Is my data protected?
shopping at onkarcraft is 100% safe. All the online payments are made through our payment gateway PayUmoney. Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software which gives maximum security to the users. Credit card payments will also be verified through the 3D secure procedure. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.
Do I receive an invoice for my order?
Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.
Why have I not received an order confirmation?
Some e-mail services incorrectly flag automated messages from our servers as spam - if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address - in this case please contact our Order-Support to check whether we received your order.
I have not yet received my delivery, although the stated delivery time has passed.
On rare occasions or in remote areas there sometimes might be a delay. Onkarcraft unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our Order-Support with your order number.
Can I cancel my purchase?
You can cancel your order within 5 days of receiving the first goods delivery in writing or by e-mail. Further information can be found in our Terms & Conditions.
I saw Onkarcraft products available for sale at a third-party shop. Are these safe to buy?
Yes, if you have faith on the website. If in doubt, please check with us and we'll confirm whether the shop is authorized or not.
I would like to sell a product and transfer it to another customer.
Selling a product on our website is closed right now, Please contact our Support team. Please refer to our Terms & Conditions for more extensive information.
I am having technical difficulties and have questions regarding my product.
If your issue is not covered in the manual or in our Knowledge Base, please contact our Technical Support.