Internet has changed the world to a large extent as it has become possible to get products from distant lands apart from previous days when it was not possible. Although we attempt to present our products in the best way as we can, but we cannot provide you the experience of viewing the products as you do in the physical stores. Hence we offer a 5 days return policy under which you can return the product if your expectations do not meet. After the time expires, no returns will be accepted. The item should be returned in its original condition and packaging; ie, not worn , washed or altered.
In case you want to return the product then you will require following this –
Mention the details of your order and drop us an email at [email protected] with the reason for return.
Before returning the product, make sure that the product is not damaged. In case we get damaged products, then we will not refund the money.
All the expenses and charges will be paid by the customer.
Onkarcraft will refund you either by shipping another piece of that product or by providing gift voucher which you can use later for purchasing another product from us.
If the order delivered to you is damaged at the time of shipping, then we will refund you in form of gift vouchers or shipping you another piece of that product. You can contact us anytime if the product has been damaged while shipping.
If you receive a damaged item then please ensure the following things –
In case of receipt of damaged items or a wrong product that has been delivered to you then please notify the same to our Customer Support team about the damage along with all the details of the damaged item. The request will, however, be entertained once we have checked and determined the same at our end. This should be reported within 24 hours of receipt of the products. Send us the images of the product with close-ups of the damaged portion. This way the processing of the claims will become easy.
Notwithstanding the above, Onkarcraft is under no obligation to accept any returns or provide any replacements or exchange or give store credit. Onkarcraft shall have the sole discretion to assess each case on its own, separately. Our refund policy is not applicable to personalised or customised items.